Contact & Support
Have questions about our scooter alarms? We're here to help!
Email Us
Send us an email and we'll get back to you within 24 hours.
support@jofenscooter.com arrow_forwardFrequently Asked Questions
How do I know which alarm is compatible with my scooter?
Use our Compatibility Guide to search for your scooter model. We'll show you which alarm interfaces (XT30, XT60, XT90, EC5) are compatible with your specific model.
What if my scooter model shows "Pending" status?
"Pending" means we haven't verified the compatibility yet. Contact us with your scooter model details, and we'll test it for you and update our database.
Do you offer installation support?
Yes! Contact us via email or WhatsApp, and we can provide installation guides or video tutorials for your specific scooter model.
Interested in B2B partnerships?
We offer wholesale pricing and custom solutions for retailers and distributors. Email us at info@jofenscooter.com for more information.